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 We can’t solve problems by using the same kind of thinking we used when we created them.

 --Albert Einstein

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Do = ½ Done Blog

Do You Like Your Delivery Driver?

Your Deliver Driver is Important to You

If you don’t like your delivery driver, you might think the company stinks. If you love your delivery driver, then you love the company they work for. It doesn’t much matter what color the truck is, or how big the company is.

The delivery driver is the extremity of the corporate body. They are the face, the eyes and ears of the company. If your experience with the delivery driver is not good, it does not reflect well on the company.

Is Your Deliver Driver An Ambassador?

The driver may deliver the goods but do they deliver the brand promise? Are the drivers brand ambassadors? Do they deliver a great impression of the company?

The delivery driver may be the only contact you have with the company. I think the delivery driver should be a customer service agents on wheels.

What has been your experience with delivery drivers?

Brief List of Services

Business Analysis
Business Continuity
Leadership Development
Logistics Support
Process Improvement
Route Optimization
Training Workshops
Seminars

Here are a few short videos introducing talks PDCA can deliver.

Talks are usually 60 minutes.

MasterMind

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Andrew Carnegie, known to some as the worlds first billionaire in the early 1900's said in Napoleon Hill's "Think and Grow Rich," that he attributed his entire fortune to the power of the MasterMind.

Carnegie believed that being a member of a MasterMind group was essential for success. Being part of a MasterMind group is all about building relationships.  The more relationships you build,  the bigger team you build.  The bigger team you build, the more success you will have.  It comes down to a simple equation:  Your Idea + someone else's idea = You with one more better idea (1+1=3).

Referral-Centric Marketing

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This referral marketing program features a fundamental shift from chasing prospects and transactions, to building and nurturing referral relationships. Referral-Centric Marketing enriches your referral efforts with tested and effective tactics and ideas.


Better Meetings

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This seminar lays out the simple A-B-C's of the best practices for effective meetings.

Plan Do Check Act

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PDCA ("Plan-Do-Check-Act") is a four step repetitive process improvement methodology.  It is a classic Total Quality Management technique introduced as the Shewhart Cycle. A fun exercise with paper airplanes is a simple and effective demonstration.

 


 


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Testimonials

"I worked with Pete on several sort projects while with Airborne Express. Pete was the consummate professional demonstrating expertise in every aspect of small package operations. More importantly, Pete was a mentor whose advice and knowledge transfer I placed extreme value."
Tom Alfonso
-Director of International Routing and Distribution, Deutsche Post World Net-Global Mail

 

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